Troubleshooting Trezor.io/Start

Issue: Trezor not detected or connection fails

Solutions:

• Use Chrome, Firefox, or Edge (avoid Safari)
• Close all other browser tabs using Trezor
• Disable browser extensions temporarily
• Try incognito/private browsing mode

Issue: Device not recognized or keeps disconnecting

Solutions:

• Try different USB ports (avoid USB hubs)
• Use the original Trezor cable
• Test with a different USB cable if available
• Restart your computer and try again

Issue: Firmware update fails or device becomes unresponsive

Solutions:

• Never disconnect during firmware updates
• Use bootloader mode (hold both buttons while connecting)
• Ensure stable internet connection
• Try the update on a different computer if needed

Issue: "Install Trezor Bridge" message appears repeatedly

Solutions:

• Download latest Trezor Bridge from official site
• Restart browser after Bridge installation
• Check if antivirus is blocking Bridge
• Run Bridge as administrator (Windows)

Issue: PIN entry not working or incorrect PIN errors

Solutions:

• Use the on-screen keypad (numbers change positions)
• Don't use physical keyboard for PIN entry
• Take time to carefully match the grid positions
• After 16 failed attempts, device wipes automatically